Shipping & Delivery

At My French Puppy, we treat your puppy’s delivery as if they were our own family. Below, we’ve outlined every detail to ensure transparency and confidence in our process.

✨ Safe & Stress-Free Delivery Options

1. Pet Cargo Service (Most Popular) ✈️

How It Works:
✔️ Climate-Controlled Cabin: Puppies travel in airline-approved, USDA-certified carriers equipped with ventilation, absorbent bedding, and secure locks.
✔️ Flight Coordination: We book direct flights whenever possible to minimize travel time.
✔️ Real-Time Updates: Receive flight numbers, departure/arrival times, and pickup instructions 24 hours before departure.

Included in Every Cargo Delivery:
– Custom-Fit Kennel: Sized for comfort (small breeds: 19”L x 12”W; medium: 28”L x 20.5”W) with “LIVE ANIMAL” labels in bold.
– Survival Kit: Freeze-dried food, water gel packs, and a chew toy with mom’s scent.
– Health Documentation: USDA health certificate, vaccination records, and microchip ID.

Timeline:
– 3-5 Business Days Post-Payment: Vet finalizes export paperwork and health certification.
– Flight Booking: Prioritized for early morning/late evening to avoid extreme temperatures.
– Pickup: Collect your puppy at the airport cargo terminal (e.g., Delta Cargo at JFK, AA Cargo at LAX).

Weight Requirement: Puppies must weigh 1.5+ lbs for cargo safety.

2. Personal Caretaker Delivery 👩✈️

Premium Service for Tiny or High-Need Puppies:
✔️ In-Cabin Travel: A trained nanny carries your puppy onboard (no cargo hold).
✔️ Doorstep Delivery: Meet your caretaker at home, office, or a nearby park.
✔️ 24/7 Care: Puppies receive potty breaks, feeding, and cuddles mid-flight.

Ideal For:
– Puppies under 1.5 lbs (e.g., teacup Frenchies).
– Complex routes (e.g., rural areas without cargo hubs).
– Families wanting a VIP experience.

Cost: Starts at $500 (varies by distance and airline).

📅 Step-by-Step Delivery Process

1. Pre-Departure Preparation

Vet Certification:
– Day 1: Final health exam by our USDA-accredited vet.
– Day 2: Microchip scan and export paperwork filed.
– Day 3: Flight booked based on weather forecasts (we avoid temps below 20°F/above 85°F).

Puppy Prep:
– Kennel Training: Puppies acclimate to carriers days before travel.
– Diet: Light meals 12 hours pre-flight to prevent nausea.

2. Travel Day

Pet Cargo:
– Check-In: Our team drops off the puppy 2 hours pre-flight.
– In-Transit: Monitored by airline staff; cargo area pressurized and climate-controlled.
– Arrival: You’ll need a photo ID and air waybill number for pickup.

Caretaker Delivery:
– Updates: Receive photos/videos mid-flight.
– Handoff: Caretaker stays until you’re confident your pup is settled.

3. Post-Arrival Support

✔️ Settling-In Guide: Sent via email (tips on hydration, rest, and bonding).
✔️ 48-Hour Check-In: We’ll call to ensure your puppy is thriving.
✔️ Vet Visit Reminder: Required to activate your 1-year health guarantee.

🌎 Delivery Zones & Restrictions

✅ Available Locations:

– All 50 U.S. States (excluding Hawaii).
– Canada: Toronto (YYZ), Vancouver (YVR), Montreal (YUL).

🚫 Restricted Countries:

– Australia, South Africa, India, Hawaii (strict breed-specific import bans).

🌟 Why Our Shipping Stands Out

12+ Years of Flawless Expertise

– 0% Incident Rate: No health issues or delays in 1,200+ deliveries.
– Airline Partnerships: Priority booking with Delta Pet First, American Airlines Cargo, and United PetSafe.

Weather Safeguards

– Temperature Checks: We monitor both departure and arrival cities.
– Backup Plans: Free rescheduling if weather risks arise.

Emergency Protocols

– 24/7 Vet Line: Airline staff can contact our vet mid-flight if needed.
– Overnight Care: If layovers occur, puppies stay at USDA-approved animal facilities.

📦 What’s Inside the Travel Kit

– Health Folder:
✨ USDA certificate (signed/stamped)
✨ Vaccination records (DA2PP, Bordetella, Rabies)
✨ Microchip registration (24PetWatch)
– Comfort Items:
✨ Mom-scented blanket (reduces anxiety)
✨ Collapsible water bowl + 12-hour food supply
✨ Puppy-safe toy (non-choking hazard)

💡 Frequently Asked Questions

Q: How long will my puppy be in transit?

A: Most U.S. deliveries take 4-8 hours (e.g., Georgia to NYC: 2 hours flight + 2 hours prep).

Q: Can I track the flight?

A: Yes! We’ll email a tracking link (e.g., Delta’s “Pet Track” portal).

Q: What if my puppy gets stressed?

A: We use Adaptil calming spray in kennels and avoid sedatives (per AVMA guidelines).

Q: Do you ship in winter?

A: Yes—we use airline-approved thermal liners and avoid extreme cold.

Ready to Begin?
Schedule Your Puppy’s Journey
Prefer a Georgia pickup? Visit Our Home! 🐾